Disclaimer

Explorers Haven is an independent visa assistance agency providing professional assistance with visa and travel authorisation services. We are registered with the Migration Agents Registration Authority (MARA) in Australia.

1. Independent and Non-Governmental

Explorers Haven is not connected to any government department, embassy, or consulate in Australia or any other country. We do not act for, represent, or speak on behalf of any government authority.

All visa, and travel authorisation decisions are made exclusively by the relevant government bodies. Our role is limited to providing guidance, explaining requirements, and supporting you throughout the application process.

2. What We Do

Our services are designed to help you understand travel authorisation process and complete your application with clarity and care. These services include:

One-to-one assistance related to visa or travel authorisation
Eligibility reviews based on current requirements
Support with document preparation and accuracy
Assistance with travel authorisations for different countries

We guide clients through official application processes and government platforms. Visa or travel authorisation decisions and processing timeframes remain entirely under the authority of the relevant government bodies.

3. Government Fees & Timeframes

Our service fees are all-inclusive, covering professional advice, application support, and applicable government charges.

Visa or travel authorisation processing timeframes are set and managed by government bodies and may change due to policy updates, application volumes, or individual circumstances. These timeframes are outside our control.

Clients are always free to submit applications independently through official government channels. Our services are offered to provide clarity, structure, and professional guidance.

4. Accuracy of Information

We take reasonable care to ensure that the information shared on our website and during assistance is accurate and current at the time it is provided. However, government's travel authorisation laws, policies, and procedural requirements can change without notice.

We recommend reviewing important information with official government sources before making travel plans or financial commitments. While we provide informed guidance, final verification remains the client’s responsibility.

5. Limitation of Responsibility

Explorers Haven provides professional support based on the information available at the time of service. We are not responsible for outcomes resulting from:

Changes to government laws, policies, or administrative procedures
Delays, disruptions, or technical issues within government systems
The relevant authorities determine visa or travel authorisation outcomes or processing timeframes
Incomplete, inaccurate, or misleading information provided by applicants

Our role is advisory and supportive in nature. We do not provide legal representation and cannot guarantee the approval of any visa or travel authorisation.

6. Privacy and Confidentiality

We are committed to protecting your privacy and handling personal information in accordance with Australian privacy and data protection legislation. Information collected is used solely for the purpose of providing travel application assistance.

Personal data is not sold, shared, or disclosed to unauthorised parties and is accessed only by individuals directly involved in assisting with your application.

7. Intellectual Property

All content published on this website, including written material and images, is the property of Explorers Haven unless otherwise stated. Unauthorised use, reproduction, or distribution of this content is not permitted without prior written consent.

8. Governing Law

This disclaimer and all services provided by Explorers Haven are governed by the laws of New South Wales, Australia. Any disputes or claims will be subject to the exclusive jurisdiction of the courts of Sydney, NSW.