Privacy Policy

Thank you for visiting our website. This website is owned and operated by Explorers Haven (ABN: 64 629 818 453). Throughout this policy, references to “the Company”, “we”, “our”, “us”, or “the website” mean Explorers Haven. We are responsible for operating the website and for handling your information securely.

1. Our Commitment

At Explorers Haven, we understand that applying for visas and travel authorisations requires trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are committed to handling your information responsibly, transparently, and in line with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website or engaging our services, you agree to the practices outlined in this policy.

2. Who We Are

Explorers Haven is an independent migration and visa assistance provider offering structured guidance and professional support for visa and travel authorisation applications. We are not affiliated with any government authority and do not make travel authorisation decisions.

Our role is to support travellers with clear information, careful application preparation, and dependable assistance throughout the process.

3. When This Policy Applies

This Privacy Policy applies to all personal information collected through:

  • Our website

  • Online enquiry and application forms

  • Email, telephone, and other direct communications

  • Digital tools and systems used to support visa and travel applications

It covers information collected from individuals and organisations engaging with our services.

4. Information We Collect

We collect only the information needed to provide accurate guidance and application support. This may include:

  • Personal details such as your name, contact information, and date of birth

  • Passport, travel, and nationality details relevant to visa or travel authorisation applications

  • Supporting documentation provided during the application process

  • Payment information is processed securely through third-party providers

  • Technical data such as IP address, browser type, cookies, and website usage information

  • Communications exchanged with our support team

Where sensitive information is required, it is collected only when necessary and handled with heightened care.

5. How We Use Your Information

Your information is used to support you effectively and responsibly. This includes:

  • Providing visa and travel authorisation guidance and application assistance

  • Reviewing applications for completeness and accuracy

  • Communicating with you about your enquiry, application status, or service updates

  • Verifying identity and preventing misuse or fraud

  • Meeting legal, regulatory, and professional obligations

  • Improving our website, tools, and service experience

The Company uses your information with care and only where it helps meet your needs & improve how our services work for you.

6. Advertising & Personalisation Settings

We may show advertisements based on your interaction with our website. This allows us to present information and offers that are more relevant to your interests.

You can choose to opt out of personalised or interest-based advertising at any time using the tools below:

For mobile devices, you can manage advertising preferences using the AppChoices application:

Please note that advertising preferences are saved separately for each browser and device. If you clear cookies, change browsers, or use a new device, you may need to update your preferences again.

7. Cookies

Our website uses cookies to improve functionality, understand visitor behaviour, and present relevant content. Some advertising may be tailored based on website interactions. You can manage cookie preferences or opt out of interest-based advertising through your browser or device settings. Disabling cookies may affect certain site features.

8. When We Share Information

We respect your privacy and do not sell or trade personal information. Information may be shared only where necessary, including with:

  • Government or its authorities, when required for application submission

  • Trusted service providers who assist with technology, payments, or operational support

  • Professional partners involved directly in supporting your application

  • Regulatory or law enforcement bodies where disclosure is required by law

All third parties are required to handle information securely and confidentially.

9. International Data Handling

Your information may be stored or processed in locations outside Australia, depending on the location of our service providers. Wherever your information is handled, we apply appropriate safeguards to protect it. This includes secure data transfer arrangements, encryption, and other technical and organisational measures designed to keep your personal information safe.

10. Data Security and Retention

We use appropriate technical and organisational safeguards to protect your personal information from unauthorised access, misuse, or loss.

Information is retained only for as long as required to provide services, meet legal obligations, or maintain appropriate records. When no longer needed, data is securely deleted or anonymised.

11. Your Data Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections if information is inaccurate or incomplete

  • Request deletion or restriction of your data where legally permitted

  • Withdraw consent where processing is based on consent

Requests can be made by contacting our Privacy Officer. We aim to respond promptly and clearly.

12. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors without verified parental or guardian consent. If such information is identified, it will be removed without delay.

13. Updates to This Policy

This Privacy Policy may be updated to reflect changes in our services, practices, or applicable laws and regulations. The most current version will always be available on our website. We encourage regular review of this policy page.

14. Opting Out of Direct Marketing

We may send you service-related updates or informational messages connected to your enquiry or application. Marketing communications are only sent where you have provided your consent.

You can opt out of marketing communications at any time. This will not affect essential messages related to your application or the services we provide.

15. Contact and Complaints

If you have questions, concerns, or requests regarding your personal information, please contact our Privacy Officer using the details provided below.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.

Explorers Haven

Email: info@travel-applications.com

Address: 10 Junia Ave Toongabbie NSW 2146

Domain: www.travel-applications.com